Alternate Phone: (804) 512-3436
Fax: (804) 280-9640
Service Area
The counties of Charles City, Gloucester, Isle of Wight, James City, Mathews, and York. The cities of Hampton, Newport News, Poquoson, and Williamsburg. The office specifically serves Langley Air Force Base and Fort Eustis active duty, reservists and veterans.
Visitors to military installations and federal buildings will need to present a Real ID for access beginning May 7, 2025.
The Real ID Act, originally passed by Congress in 2005 set prescribed minimum security standards for government-issued identification, including drivers licenses.
With this change, anyone accessing federal and military installations will need Real ID-compliant identification.
If a visitor does not have a Real ID, a combination of acceptable credentials can also be used. Alternate credentials include a passport or a Federal/DOD PIV card, or a combination of non-compliant driver's license and another identification card, such as a Transportation Worker's ID Card or Veteran Health ID Card.
Hours
The Joint Base Eustis Office (formerly Fort Eustis Benefits Office) operating hours are Monday-Friday (except Federal/State Holidays and scheduled training day), 8:00 a.m. – 4:30 p.m. Veterans will be seen from 8:30 a.m. – 3:00 p.m.
Customer appointments are accommodated Monday-Thursday between 12:00 p.m. and 3:30 pm. and may be scheduled at https://vvn.dvs.virginia.gov.
Walk-ins are welcomed Monday-Thursday from 8:30 a.m. to 11:00 a.m. and Friday from 8:30 a.m. to 3 p.m.
The Joint Base Eustis Office will be closed to the public on the last business day of the month.
This office is located inside the gates of the Joint Base Langley- Eustis Installation. An unexpired military identification card or the Real ID is required for access.
Request an Appointment
Representatives
Mary Curtis, Veterans Services Representative
Mary.Curtis@dvs.virginia.gov
Kia Buford, Veterans Services Administrator
Kia.Buford@dvs.virginia.gov