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The Virginia Department of Veterans Services (VDVS) Virginia Veteran and Family Support (VVFS) is continuing services to Service Members, Veterans, and their Families (SMVF) as the Commonwealth deals with the COVID-19 pandemic. Our offices are open for in person appointments. We are serving our SMVF population as before, but with certain protocols and screenings in place to ensure the safety of our staff, customers and community partners.   To ensure for everyone’s safety, all visitors will be screened prior to entering our offices and face coverings are required. There will not be lobby or waiting room availability and we ask all visitors to respect our social distancing and mask protocols.  Frequent disinfection of all high-touch surfaces occur frequently throughout the day and after each visitor to our offices. 

The DVS VVFS program will continue to maximize personalized service options such as behavioral health, rehabilitative, and supportive services for our SMVF customers, including in-person meetings, approved public meetings, virtual and phone appointments.  If you or your family have an urgent or emergency situation requiring in person assistance, please let us know when you contact us. To determine whether your local office is open on a particular day, please contact 1-877-285-1299 and your call will be routed for assistance.  Please be sure to clearly state your name, a return phone number, and your location. Appointment requests may also be made electronically by clicking on the Red Appointment Request button at the top of this page.


Behavioral Health Services

VVFS provides assistance with connecting Service Members, Veterans, and their Families (SMVF) to a range of behavioral health supports and related supportive services, in addition to providing individual peer support and groups. Please reach out to us directly if you need assistance. Below is a list of additional national and state resources for veterans in need of behavioral health services which provide: treatment, support and information to persons experiencing a psychological or emotional crisis, a traumatic event, or substance abuse or addiction including misuse of medications.


Call Centers

  • 2-1-1 Virginia provides 24/7 crisis intervention and referral to mental health services in Virginia
  • VA Crisis Line provides 24/7 crisis intervention and referral for military, members of the Guard and Reserve and their families 
  • VA Women Veterans Call Center answers questions about VA services for women
    • 1-855 VA WOMEN
  • Marine Corps DSTRESS Line The Marine Corps DSTRESS Line is a 24/7, anonymous phone and online live chat counseling service with a ‘Marine-to-Marine’ approach. The call center is staffed with veteran Marines, former FMF Corpsmen, Marine Corps family members, and licensed clinicians with specific training in Marine Corps culture.
  • Defense Center of Excellence for Psychological Health Outreach Center provides 24/7information and support onpsychological health and traumatic brain injury
  • Real Warriorsoffers an online Live Chat with a professional counselor
  • Coaching Into Care is a free and confidential coaching service operated by the VA to help callers discover new ways to talk with their Veteran about their concerns and about treatment options.
  • inTransition is a voluntary and confidential program to support service members moving between health care systems or providers including transition from active duty to the civilian providers.

State Resources

National Resources