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Big Stone Gap Benefits Office

Service Area

The counties of Dickenson, Lee, Scott, and Wise; the city of Norton


Customer appointments are available online or via phone, between the hours of 8:30-4:30 Monday through Friday. Appointments are highly recommended. Walk-ins may be seen around appointments, time permitting, but walk-in service is not guaranteed.

Our office will be CLOSED to the public on the last business day of the month.


Address Telephone Fax
322 Cloverleaf Square, Suite E-1
Big Stone Gap, Virginia 24219
(276) 523-1411 (276) 523-5256
Veterans Service Representative E-mail
Ruby Sanders
Melissa Sampson

The Veterans Service Representative is available at the above location except for the times listed below. For more information, call the number listed above. Times and locations of service schedule subject to change.

Service Schedule
Town Schedule Location

2nd Thursday of the month, 9:00 a.m. – 3:00 p.m.

Clintwood Courthouse
293 Clintwood Main Street
1st floor, Old Building
Clintwood, VA 24228

2nd Monday, 10:00 a.m. – 2:00 p.m.

By appointment only

322 Main Street
Haysi, VA 24256

1st Thursday, 9:00 a.m. – 12:00 p.m.

By appointment only

VFW Post 9600
11129 Main St
Pound, VA 24279