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Big Stone Gap Benefits Office

At the Virginia Department of Veterans Services (VDVS), the safety of our Virginia’s service members, veterans, their families and our staff members remains our highest priority.

Due to the continuing COVID-19 pandemic,  our staff will continue to meet clients in person by APPOINTMENT ONLY at our offices Monday-Thursday. Virtual appointments will be available on Fridays and every day of the business week. Specific guidelines regarding in person appointments will be provided when the appointment is scheduled.

VDVS offices will not be taking walk-ins as there will be no lobby space or waiting rooms available on site. Clients and VDVS staff who are not fully vaccinated against COVID-19 must wear a facemask for in person appointments.

To find contact information for your nearest VDVS office, click here. You may also make an appointment for an in person or virtual appointment by clicking here.

Thank you. Please know at VDVS we continue to do our best to serve those who served us.

Service Area

The counties of Dickenson, Lee, Scott, and Wise; the city of Norton


The Big Stone Gap operating hours are Monday – Friday 8:00 a.m. – 4:30 p.m. Veterans will be seen from 8:30 am to 3:00 p.m. Our office will be CLOSED to the public on the last business day of the month.

Address Telephone Fax
322 Cloverleaf Square, Suite E-1
Big Stone Gap, Virginia 24219
(276) 523-1411 (276) 523-5256
Veterans Service Representative E-mail
Melissa Sampson

The Veterans Service Representative is available at the above location except for the times listed below. For more information, call the number listed above. Times and locations of service schedule subject to change.

Service Schedule
Town Schedule Location

2nd Thursday of the month, 9:00 a.m. – 3:00 p.m.

Clintwood Courthouse
293 Clintwood Main Street
1st floor, Old Building

2nd Monday, 10:00 a.m. – 2:00 p.m.

By appointment only

322 Main Street, Haysi VA

1st Thursday, 9:00 a.m. – 12:00 p.m.

VFW Post 9600
11129 Main St, Pound VA